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What should I do if a transaction fails or is delayed?

  1. Go to your account and check the transaction status

  2. If it's crypto-related, use the TX ID on a blockchain explorer

  3. Contact Support with all details via one of the following:

    • Phone: +27 87 058 0525

    • Email: support@blockkoin.io

    • WhatsApp: +27 82 968 9153

      (TX ID, currencies, date, screenshots if any)